Frequent Asked Questions   

What makes you different to other cleaners and housekeepers? : 
We’re the good kind of different – and we do more than house cleaning! Our team of Mother Ducks hand-match you with a Home Assistant, who is empowered with all the tips and tricks we’ve learned over the years. Our Cleaning Service Guarante means you can try us risk-free – if you’re not 100% happy with your Home Assistant, simply tell us why and we’ll organize a free replacement and provide your next service on the house!

What happens after I book online?
First things first, we start organizing the schedule as we work in differents areas of the City and we will connect with you with date and time, if you are looking for a date in particular please add this to our calendar, please note as per special date we need 5 days knowledge , sometimes we have a waiting list, but usually after few days we can organize our teams and we can assist you. But we keep you updated along the way. Once we’ve assigned the team, usually are 2 ladies, but could be more depend of the work,  you will  receive a booking confirmation via email and text with your cleaner’s names, date and particular request  if you have them.

Do I need to meet my Home Assistant in person?
NO – and we’re sure you do not need as you can tell us if you have some request, But our Ladies have the know how of what need to be done.  Do you want to meet them in person ? Of course, it is up to you !  To get the most out of your service, we ask that you’re available to meet with your Home Assistant on their first visit, in order to discuss your expectations; But isn't necessary at all. Communication at your walk-through is vital to ensure that you’re both clear on your priorities and what is achievable within the time allowed. If you would like to be sure call us or email,,  always talking in advance as new client could help to make a tailored service based on your needs. As every home is different. 

Do I need to supply anything?
No at all!  We will supply all the products and even Vacuum, Mop Spin & Mop Buckets All Microfiber Towel, We provide absolutely all the cleaning Products, we have always more than enough towels for everyhome, as we use ilimited cloth for every room at your place.
Rest Asure we do NOT re use them, and we keep all used ones aside from all the new ones.  Think cloths, brushes, multi-purpose, glass cleaner, floor cleaner etc. This also allows your Cleaner Assistant to  know exactly what products to use in order to provide the best result to keep your home sparkling clean. We use what is suitable for any unique surfaces, this way  let us be confident to clean best and efficient. We do not provide garbage bags, but we exchange them if you have them. Although if you have any preferences  for  some products on your furniture we glad to accept your request. Our products are easy and light wouldn't ever damage any surface.

*Kindly note: Every Mop also is been change in every home, sometimes even wee use a couple of new ones in the same home, Our Lady leader in the team is the one making the best decisions and know how and what should be done. 

Will I get a different Cleaner Assistant  team every time?
No – we are here to close the ‘revolving door’ of cleaners! Once you are matched with your Cleaning Assistant  or a two-person, or 4 person team of  Awesome Clean, they will service your home on an ongoing basis. Because we specialize in keeping you with a cleaner, we aim to match you with a Cleaner Assistant who will be with you for a while. If your Cleaning Assistant team or one on them has a change of circumstances within this period, we will replace her and will let you know in advance.

Shall we leave a tip to the Cleaner Assistant ?

TIPS ARE ALWAYS WELCOME ! The Team will feel that you appreciate the job they have done at your home. Although these is not obligation. They are doing their job at best no matter tips or not. We would like to say THANK YOU in advance if you was thinking to do so.  

Does your Cleaning Assistants have insurance?
Yes, they do, All our cleaning Assistant have insurance if they have an incidente while working. Although they are always very careful while work no to have any accident, but things can happen and rest assure they are complete covered. 

What is your cancellation policy?
We do not have any contract all. You can cancel the service or suscription anytime, please provide at least 48 Hs. Your Cleaner Assistant/s are small independent operators who rely on your service to make a living. You Cleaner Assistant won’t enforce any cancellation fees, so we do ask that you consider their loss of income if you cancel without leaving us enough time to help them fill their schedule. We also understand that your circumstances may change, so wherever possible please provide 48 hours’ notice to cancel a regular booking. 

How much time should I book for?
We suggest booking the amount of time based on your budget. If you’re not sure how much can be done in the time you’ve booked, don’t worry. Your Home Assistant will be really clear about what is possible as you discuss your priorities together (you can always add more time if you wish or trim down your priorities and rotate different tasks across services). Kindly note, there is a minimum booking time of 4 hours. The bigger the home we will need extra hours. 
Note as average 4 hours clean could include 2 bedrooms 2 Bathrooms - 1 half bathroom - living room - dinning - kitchen - Maybe depend of house could include Basement.
If you would like to be sure  please call us or email always talking in advance as new client could help to make a tailored service based on your needs. As every client is different. 

How I can get the most of my Cleaning Service?
This is a very commuon question we have from New clients, and we should said that key is organizing your stuff prior the team arrives, this way your Cleaning Assistant/s do not spend time moving things around instead they can focus on the Cleaning Tasks.   We suggest do not leave your clothes, toys, books, dishes on sink, food in the counters etc, etc. Please keep in mind the ladies will be move your stuff but leave your items at the same place, they are not allowed to hanging clothes or put away your items, this mean when you see the results your home will be clean but the stuff you leave would be there, maybe just on the side. And a cleaning home should be not only clean but organized. Are you also looking for organization ? Please contact us and let us know all the extras do you need. Organizing more than just the very basic, usually is NOT include in the Deep Cleaning Service.   

 
How do I pay, which are the options ?And can I get a receipt?
Yes, we have a simple ‘pay-on-the-day’ policy for your service cost. Your payment options are cash, bank e-transfer or CC. If you do pay by bank transfer, just send the payment receipt or screenshot and we  will happily supply you with a tax receipt.  Please Note HST  will be added to your final  receipt. Remember that your home Assistant/s are small, independent operators who rely on this income for their everyday expenses, so one missed or delayed payment does make a big difference to them! 

 
What areas do you serve ?
We serve the follow Cities : Milton, Oakville, Burlington, Halton Hill.

 
Do you offer any discounts or Promo ?
yes ! we do have discounts packages when you suscribe, Although if you do not ,but take 4 or more services a month we offer 10 % discount, just contact us for more info

How Much does the service cost ?:  Our service is a flat hourly rate of $ 50, Before HST,   per hour per Assistant (paid directly to your Home Assistant on your service days, online or email transfer) . You choose how much time you would like to book, with a minimum booking time of 4 hours. If small condo (1 bedroom - 2 bathrooms )could be 3 hours minimun.  This is a set rate for all tasks – there are no extra costs for things that need more elbow grease (like the top of the fridge, skirting boards or windows). So even if you do need more time one week, just les us know and you will know in advance exactly how much it will cost!  This means you only ever get good surprises ! 
When booking, we suggest selecting the amount of time based on your budget – your Home Assistant will then confirm what can be achieved within the time allowed (minimum callout $160 for up to 4 hours).
As the priorities of every home are different, communication with Us or your Home Assistant is the key to getting the most out of your service!

We want you to be confident that we’re the right fit for you, so there are lots of juicy details below on how to book a Awesome Cleaning  Team and what to expect.
If there’s something more you need to know, we welcome curly questions and general-chat – just reach out !

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