FAQs

Cleaning is a very subjective service. Your definition of “clean” may not match ours, and that’s completely normal. Over the years, we’ve learned that every home is different, even if they’re similar in size. The range you receive is based on homes like yours, but the final time depends on the condition and how much detail is needed. The first time we will quote by hour.

The first clean is a deep reset and sets the stage for all future maintenance visits. While the tasks list is the same, the first clean usually takes much longer because it’s our first time in your home. Everything gets extra attention, like hand-wiping baseboards and cleaning areas that may not have been done in a while.

Not at all. That said, the tidier the space is, the more we can focus on the cleaning itself rather than picking up. We recommend putting away personal items, toys, or dishes if possible, but we understand that life gets busy.

Not at all. We are very used to working around people, kids, and pets. We typically start and finish one floor at a time so we can easily shift around your schedule. You're welcome to stay home and we’ll work around each other.

After each visit, we’ll send an invoice by email or phone. Payment by e-transfer is preferred and should be sent within 24 hours. All instructions will be included on the invoice. 

We serve the follow cities: Milton, Oakville, Burlington, Halton Hill, Waterdown, Carlisle, Puslinch, Mississauga & Hamilton.

First-time cleanings usually take anytime from 3 to 6 hours. Recurring visits take around 1.5 to 3 hours. This is with a team of 2 and will vary depending on your home’s size and condition.

Yes, we bring all of our own cleaning products and professional tools. If you have any product preferences or sensitivities, just let us know in advance. We only use chemical products for cleaning bathrooms, otherwise our products are chemical free - cleaning & biodegradable. 

We’ll reach out ahead of time to find a day that works best to reschedule your visit.

We kindly ask for at least 48 hours notice for cancellations or changes. This helps us adjust our schedule and fill your spot. We do have a cancellation policy in place. That said, we understand things happen. If you or someone in your household is sick, please let us know. We’ll always do our best to accommodate you and we appreciate the same in return.

Your satisfaction means everything to us. While this does NOT happen, if something was missed or not quite right, please reach out within 24 hours and we’ll do our best to make it right in within 24 hours of your call!

Yes, we love animals. If your pet is nervous or not fond of strangers, we kindly ask that you keep them in a separate area while we clean.

You can reach us anytime by text at 416.939.7048 or by email at sales@awesomeclean.ca.  SMS / Whatsapp is often the quickest way to get in touch, especially for scheduling or quick questions. We’ll always do our best to respond promptly.

We take downtime on the weekends, but we do our best to respond. If you have a question, go ahead and ask. If you don’t hear back, we’ll reply Monday morning.

We can book holidays, Saturdays and Sundays. Please contact us at least 48 hours in advance and we can accommodate your request.

Cleaning is a luxury service, and like most things in life, you get what you pay for. The industry is often crowded with uninsured individuals or hobby-style cleaners who may not operate professionally or consistently. While it might seem like anyone can clean, providing high-quality, reliable, and detail-focused service takes skill, training, and experience. We treat cleaning like the professional service it is. Our team is paid fair wages, we carry insurance, and we take pride in our work. From the care we show your home to the products we use and the trust you place in us, we’re committed to providing exceptional service every time. Our hourly rate is $45 + HST.

We have small team of 2, so for now yes, we are the same team coming to your home for each visit as consistency is important. However, due to things like illness or scheduled time off, it's not always possible. That said, all of our teams are trained to the same standard and are just as thorough and professional.